Mentor Training

Research into mentoring best practices has indicated that training is key to running a successful mentoring initiative. SFEDI, in partnership with both the BBA and Lloyds Banking Group, has developed a range of enterprise mentor training covering all stages of the mentor journey.

An Introduction to Enterprise Mentoring is available on the Leapfrog Mountain Training App on both iOS and Android. The course shares videos, self assessment quizzes and best practice. It includes 12 months forum support and 12 months study membership of the Institute of Enterprise and Entrepreneurs (IOEE) It costs £100 and is fully accredited and certificated by our awarding body partner the IOEE.

Level 3 Award in Enterprise Mentoring

This one-day workshop has been specifically developed to provide a sound introduction to the role and responsibilities of the mentor when it comes to working with SMEs. The training has an associated OfQual-recognised qualification. The training covers:

  • Background to mentoring
  • Skills and tools required by a mentor
  • Developing your skills as a mentor
  • Legal and ethical requirements
  • Competing demands facing an entrepreneur
  • Financial aspects of running an enterprise
  • Marketing, sales and customer service

The workshop can be delivered in-house and can be either standalone or as part of a more formally managed mentoring programme.

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Level 5 Mentor Champion

To support the advocacy of mentoring within your organisation, Lloyds Banking Group and SFEDI have developed the Mentor Champion programme and qualification.

Level 5 Mentor Champion Role

Key elements of the mentoring champion role are:

  • Working with key decision-makers to achieve buy-in into enterprise mentoring and its contribution to achievement of organisational aims and

objectives and creating an environment that is conducive to mentoring

  • Being an advocate for mentoring activity and its benefits
  • Enthusing others to get involved and facilitating mentoring activity as a way of supporting the development of client businesses
  • Encouraging improved mentoring practices by developing systems for others to share experiences and good practices
  • Developing and supporting access to resources (e.g. mentor handbooks) and networks (e.g. internal forums) to support the mentoring activity
  • Supporting marketing and communication of success stories from mentoring activity
  • Reviewing the strengths and areas for development in others in managing mentoring relationship.

Abilities and skills

  • Able to persuade others to provide mentoring
  • Able to network with others in the organisation and external stakeholders
  • Able to negotiate resources to support mentoring activity and ongoing professional development of others
  • Able to review the performance of others and offer appropriate support
  • Able to exercise good judgement (e.g. on sensitive issues raised by colleagues emerging from mentoring relationships)
  • Credibility/well-respected with others
  • Trusted by others in the organisations
  • Understand people – e.g. ability to read people
  • Interpersonal and communication skills – e.g. active listening


  • The life world of the business-owner
  • Mentoring process and practices
  • Appropriate networks and support structures, within and beyond the organisation
  • Action planning/personal development plans
  • Mentoring supervision and support

Level 5 Mentor Champion Course Outline

1.Introduction to the Role


2.Promoting enterprise mentoring as a business tool 3.Developing your own skills in enterprise mentoring

– What is mentoring?

– What is enterprise mentoring?

– What is the role of the mentor?

– What is the role of the mentor manager?

– Different types of mentoring relationships



– How to evaluate the audiences for enterprise


– How to manage the challenges and opportunities

– Being an exemplar role model

– Communicating the benefits of enterprise mentoring

to others

– Formulating a plan of how you could share your

own successes with others



-What are the skills involved in inspiring a team of


-Checking if you have the right skills


Creating a personal development plan to show how you:

– improve the skills you already have

– obtain the skills you need to be an effective senior


4.Dealing with conflict and risk in

enterprise mentoring


5.Supporting others in developing enterprise

mentoring practices


6.Review and Evaluation of Learning: the use of reflective practice in mentoring and creating your own Personal Development Plan.

– What is meant by conflict and risk when

mentoring others?

– Behaviours and strategies required to

manage conflict and risk

– Do you have the appropriate

Communication skills?

– Understanding the strategies involved in

dealing with difficult situations

– When do you need help?

– How will you involve the right people at the

right time?



– What motivates an enterprise mentor?

– Barriers and challenges in developing enterprise

mentoring practices in others

– Behaviours and strategies involved in developing


– Helping others to develop their own enterprise

mentoring skills and practice

– How to review the mentoring practices of others and

agree options to support continuous improvement

– Leading others using examples of your own

enterprise mentoring practice



– Reflective practice in action

– Personal and group review and evaluation of


– Personal Development and Action Planning

– Next Steps

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Continuous Professional Development

In addition to the initial training, there are also two CPD workshops available to enable mentors to enhance their own skills and provide further to support to their mentees. These can be offered on their own or as part of an integrated mentoring scheme.

Hacking a Web Strategy: a one day workshop that equips enterprise mentors to work effectively with clients to help them review and develop their web strategies.

The modules covered are:

  • Developing and Implementing a web strategy
  • Recognising, evaluating and maximising the opportunities provided by the web
  • Effectively sourcing web services and products
  • Legalities and risks associated with the web
  • Cost associated with the implementation of a web strategy
  • Concluding Case Study: group work, report back and discussion

Show us Your Money: a practical, lively and hands on one day workshop that equips enterprise mentors to work effectively with clients to help them review and understand business finance.

The modules covered are:

  • Different types and sources of finance
  • Special purposes and gap finance
  • Advantages and disadvantages of different sources of finance
  • Expectations of different types of financier
  • Views of business owners to finance solutions and their impact
  • Terminology used in finance agreements

Plus a range of tailored options for your needs.

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Mentor Programme Development

In addition to the above, Leapfrog Mountain is able to provide a full, bespoke mentor programme design. This involves working with you to design and create the right mentoring programme for your team and the right outcomes for your project.

This can include:

• Overall planning and design to maximise outputs and minimise risks
• One to one/small group tailored support for the mentoring team
• Attending planning or strategy meetings to help decision making or information for key stakeholders
• Support with the creation or hosting of mentoring events or campaigns
• Training including for programme ambassadors and programme leaders
• Resources including guidance and best practice support
• Ongoing communications and updates

• Flexible CPD for your mentoring team

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Mentor Programme Management

In addition to the above, SFEDI and the Institute of Enterprise and Entrepreneurs (IOEE) are able to provide a full, bespoke volunteer mentor management service. This involves working with you to define the parameters and desired outcomes of your initiative and then developing and delivering your desired service. This can include:

  • Training (for mentors, mentees or your own trainers)
  • Mentor and mentee recruitment and induction
  • Mentor/mentee matching
  • Ongoing communications and management

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